As an ethical and sustainable brand we truly value your privacy. That’s why we want to be open about what information we gather from time to time, where we store it, what we do with it, and how you can change your personal information.
Who is the controller of customer personal data?
PT. OMAQ ANAK DESAIN, which is a legal name of OMAQ.
What information do we collect?
We collect, store and safely manage information such as: Name, date of birth, address, email address, phone number, encrypted payment card information, order history, customer shopping & browsing behaviour, information written in measuring tools, voice recordings [for customer service calls], and supplied images.
How do we collect customer personal data?
OMAQ collects this customer personal data when: (i) customers create an account on the website, (ii) customers order products, (iii) when you use any of OMAQ services, like subscribing to our newsletters or product notifications, and (iv) when you sort or browse OMAQ products and services, etc.
What do we do with the information we gather?
We mainly use the information to personalise your customer experience when you visit/use/connect with OMAQ. We use it for internal record-keeping, to help us analyse how customers use the OMAQ website, so we can continually improve our products & services, marketing communication such as our customer engagement emails, promotional emails about new products and special offers. We also use the information to invite OMAQ customers to private events and to process customers through to our future loyalty programs, etc.
Who can access customer data?
Customer data may only be shared within the OMAQ parent company, its employees and officially certified external consultants, etc. We have a very strict data access policy, and your data will never be used for anything other than mentioned within our Cookie and Privacy Policies.
What rights do you as a customer have?
You have the right to request, revise, and change the details of any of your personal information.
How can you exercise those rights?
Please email us for such requests at firstname.lastname@example.org to access, change, or update any of your personal information with OMAQ.
Withdrawing your agreement and information
You can withdraw your consent to the collection and use of your data in our possession by sending an email to email@example.com, and we will process your request in accordance with our policies and applicable laws. However, please note that your withdrawal of consent may mean we are unable to provide our services to you.